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NACAS South News
Call for Programs--NACAS South 2011 Annual Conference
July 2010
Melissa Moore
NACAS South President-Elect
Submit your program proposals no later than Sept. 10, 2010
to Melissa Moore,
NACAS South President-Elect.
Submissions should include:
Title of Program
Presenter(s) Contact Information
Program Abstract (75 words or less)
Learning Outcomes (at least three)
Mark your Calendars and Plan to Attend!
What: NACAS South Annual Conference: Strategies for Achieving Excellence
Who: NACAS South Auxiliary Services Professional
When: April 16-20, 2011
Where:Sandestin Golf and Beach Resort
9300 Emerald Coast Parkway West, Destin, FL 32550-7268Why: It's an educational opportunity that will enhance development of your campus's Auxiliary Services; learn from authorities ways to strategically position you and your department toward achieving excellence
New Ideas Shared at Annual Conference
April 2010
By Monica Stoch
NACAS-South Communications/Technology Coordinator
New Ideas for a New
Decade
Remember when we were all excited about the year 2000? Well, it’s now 2010—a decade later! Appropriately, “New Ideas for a New Decade” was the theme for the recent NACAS-South Annual Conference, held April 17-21, 2010 in beautiful Myrtle Beach, South Carolina. Over 200 attendees and business partners gathered at the conference to share ideas, build deeper collaborations and partnerships, and learn how to cultivate and expand emerging markets.
Keynote speaker Dale Henry gave us new insights into the concepts of value, customer service, and “appreciation marketing.” Rey Junko, a social media scholar, showed us ways to use social media to enhance our reach among our students. Other presenters shared their knowledge, experiences, and innovations so we could take these “new ideas,” build on them, and improve what we do at our institutions.
In addition to the educational sessions,
attendees had the opportunity to go on the campus tour of Coastal
Carolina University. Attendees also shared their suggestions,
provided feedback, and helped brainstorm ideas with the leadership of
NACAS-South and NACAS at the special “Town Hall”
sessions.
Meetings and Magic
Networking is another benefit of attending conferences, and the NACAS-South annual conference had numerous opportunities to network. The “Welcome to Myrtle Beach Party” was held outdoors amidst the palm trees and ocean breezes. The first-time attendees were greeted at the Newcomer’s Reception where they could meet other conference attendees and learn more about NACAS and NACAS South. The very successful “Business Partner Breakfast and Showcase” was a great opportunity for all attendees to meet, thank, and/or learn from our 54 Business Partners.
In addition to improving our skills, learning
from each other, and sharing ideas, we had fun, too! The golf
enthusiasts gathered for the annual Bob DeMoss Golf Tournament for some
friendly competition and camaraderie, while others enjoyed the sand,
surf, and the sunshine. The opening event featured a
magician who entertained us and amazed us with numerous magic
tricks—including making Past President Keith
Chapman’s watch disappear! The magician also shared
with us a story that made us remember that while some people have
“this much” (a small amount) but do “this much”
(a great amount), others, unfortunately, do the opposite.
We also (not surprisingly!) ate well at the conference. Some of the receptions and dinners were held poolside and featured a great selection of menu items. A few of the mornings, we had breakfast at the oceanside café with spectacular views of the sun rising over the ocean. And, a memorable highlight was the football-sized piece of chocolate cake served at one of the lunches!
The annual NACAS South Business Meeting was held
during the conference, at which the new officers were elected for
2010-2011. Eric Monday, the new NACAS-South
President, truly has “big shoes to fill” as he follows the
6’5” Eddie Mills, who is undoubtedly
enjoying his new title as Past President. For a full listing of
the NACAS-South Board of Directors, see the Board of
Directors listing below, visit the Board
of Directors Contact Information page, or learn more about the
members at the Board
Bio page.
And, mark your calendar to attend the next NACAS-South annual conference, to be held April 16-20, 2011, in Destin, Florida! We thank everyone who attended the conference in Myrtle Beach, and we hope to see all of you in Destin!
NACAS-South Board of Directors for 2010-2011
April 2010
Listed below and shown at left are
the members of the NACAS-South Board of Directors for
2010-2011.
For more information about the Board members, visit the Board of Directors Contact Information page, or the Board Bio page.
Pictured, from left to right: Melissa Moore, Jean Ann Caywood, Bill Redwine, Carole Gibson, Eric Monday, Connie Davis, Bob Anderson, Monica Stoch, Eddie Mills, Andy Meeks, Doug Ross.
President: Eric Monday, Louisiana State University
President-Elect: Melissa Moore, Georgia Institute of Technology
Vice President: Connie Davis, Southeastern Louisiana University
Secretary: Douglas S. Ross, University of Georgia
Treasurer: Andy Meeks, Northern Kentucky University
Southern Representative to the NACAS Board: Bill Redwine, Morehead State University
Past President: Eddie Mills, Florida State University
Conference Coordinator: Carole Gibson, Northern Kentucky University
Membership Coordinator: Bob Anderson, Central Piedmont Community College
Professional Development Coordinator: Jean Ann Caywood, Savannah State University
Communication/Technology Coordinator: Monica Stoch, University of Kentucky
NACAS-South Business Partners
April 2010
On behalf of NACAS-South, we thank all of our business partners for what they do for our association and for higher education. We could not serve students without their valued assistance, support, resources, and services.
NACAS-South continues to have a strong conference both program-wise and attendance-wise and we contribute this success every year in large part to our Business Partners.
For more information, visit the Business Partner Directory.
Thank you, Business Partners!
Diamond Level
ARAMARK Higher Education
Chartwells Higher Education Dining Services
IKON Office Solutions*
Platinum Level
Barnes & Noble College Booksellers
Sodexo Education
Gold Level
American Campus Communities, Inc.
Chick-fil-A, Inc.
Coca-Cola North America
Mac-Gray Services, Inc.
Ricoh
Texas Book Company
Thompson Hospitality*
US Foodservice
Silver Level
Agilsys*
ASI Campus Laundry Solutions
Bergmann Associates
Blackboard, Inc.
Brailsford & Dunlavey*
Bridgford Foods Corporation*
Caldwell & Gregory
CardSmith
CORT*
CSI Insurance Agency, Inc.*
Denny’s
Dunkin' Brands*
Eastman Kodak
Einstein Bros. Bagels*
First Transit
Follett Higher Education Group
Food Service Renovations
Freshens
GDE Renovations
Groome Transportation*
Heartland Payment Systems
Holden Architects
IST Management Services*
Jamba Juice*
McAlister's Deli
MSSmedia
NexCen Brands*
NextBus*
Old Fashion Foods, Inc.
Papa John's International, Inc.*
PJ's Coffee of New Orleans
The Rochelle Group*
Sauder Education
Seating Concepts, Inc.
Solstice Transportation Group, Inc.
Starbucks Coffee Company
Timothy Haahs & Associates
Validis Resources
Verve Living Systems*
WTW Architects
Yum! Brands
* Denotes new Business Partner
Thanks to all of our Business Partners!
Presidential Thoughts
January 2010
By Eddie Mills
NACAS-South President
How I got here...
It is quite an honor to be serving as the NACAS-South President this year. In thinking about a brief topic for this issue of NACAS-South News, I started thinking about how I got here. Along the way, I have had a number of people looking out for me…mentors, if you will. Most of them probably don’t even know they have mentored me and helped shape my career. People like Charlie Figari, Keith Chapman, Jim Morgan, Dave Leeka, Jim Hudson, Felecia Townsend, and Bill Redwine, to name a few, have shown me what it takes to be successful in auxiliary services. I’ve learned the importance of building relationships from a number of people in this organization, including our very supportive business partners. When you have a minute, take some time to think about people in your organization and see if there is someone that you can “take under your wing.” It might just be the confidence and support that the person needs to help fill some of their potential.
More on mentors
Speaking of mentors, each year NACAS-South selects a Regional Mentor Award Winner. Last year, Keith Chapman was quite surprised when his name was called in Chicago. This year, the award winner should not be as surprised, since he has served in nearly every position the Association has to offer. This year’s winner is Charlie Figari. Charlie has served as NACAS-South President, NACAS President, NACAS Program Chair and NACAS-South Host Chair. He has devoted a lot of his time to our organization and has “mentored” more people than he probably realizes. Charlie, like many of us, was unable to attend NACAS in Hawaii, but we send our sincere congratulations to a most-deserving winner.
Myrtle Beach
For those of you who were able to attend NACAS in Hawaii, I hope you found it to be educational, entertaining, thought-provoking and very beneficial. I’ll use those same words to describe the NACAS-South Annual Conference in Myrtle Beach, South Carolina, April 17-21, 2010. Our host hotel will be the beautiful Marriott Resort & Spa at Grande Dunes. Feel free to browse the property’s website at Marriott Resort & Spa at Grande Dunes and see what a fun-filled place this will be for the entire family. It is definitely a “come early, stay late” destination.
Our President-elect, Eric Monday from LSU, is working on an engaging program, so that your educational expectations will be met. Kelly Venable Carroll, Host Committee Chair from Tulane, is working with her group to put together the best possible social activities and networking opportunities. We’ll have more details soon about the Annual Conference, but go ahead and save the date. We want to see you in April!!
Member involvement
I have always believed that you only get out of an organization what you put into it. This Association has plenty of opportunities for you to volunteer your time and expertise. Whether you want to be involved in the annual conference or serve on a standing committee, we always need more of our members’ involvement. I challenge you to get more involved in your association…the benefits certainly outweigh the work you put into it.
NACAS-South President Florida State University
Comments from New Southern Regional Representative
January 2010
By Bill Redwine
Big Shoes to Fill...
Let’s see. 9D…yep, that’s my shoe size. But I’m not sure that I can fill the shoes of the last two Southern Regional Representatives to the NACAS Board of Directors. I am so pleased and proud to have been nominated and then elected to be your representative for the coming term. Following in the footsteps of Keith Chapman and Jim Hudson (the two previous Southern reps) I am definitely going into this with my eyes wide open so as not to miss anything that these two great leaders started.
The Southern Region has a fine tradition of sending Past Presidents to the NACAS National Board so that the vision and mission of the region can be a part of the national scene and I firmly believe that is part of the leadership and management processes that helps make NACAS-South the best region of all. We are always on the cutting edge with programs for our annual meetings, we are always cognizant of the financial impact of the conference on the region, we always manage the finances of the region as efficiently as possible, we always exhibit the highest level of hospitality to both members and guests, and we always try to listen to what our membership says.
Over the course of the next few months I hope you will be willing to share with me your ideas, concerns, criticisms and recommendations that I can take to the national board for discussion. A key element for the coming year for NACAS will be that of pushing forward a certification program for our professionals and I encourage you to please share with me your ideas about how to make this work and what you would like to see in the program. You can call me at (606) 783-2680 or email me at b.redwine@moreheadstate.edu I promise that I will respond.
Thank you for all that you do to help make NACAS-South the best!
National Board Update
January 2010
By Keith Chapman
Greetings!
Greetings NACAS-South professionals!
I hope the New Year brings you renewed vigor and fresh opportunities.
Kudos
Your NACAS Board has been hard at work wrapping up an exceptional conference and planning for the coming year. All the reviews for the sessions and events at the NACAS national conference, held November 6-11, 2009 in Hawaii, were extremely positive. It is truly a shame that this conference came at a time when our economy made it impossible for so many of us to attend. Although everyone involved with the event deserves congratulations, there are two individuals I want to single out. First, Abby Tammen from the NACAS staff did such a superb job representing NACAS that the hotel and convention center waived all attrition penalties, saving us several thousand dollars. Abby’s efforts are just further proof that relationships, or “connections” in NACAS speak, should be at the heart of all we do. Secondly, take your Texas-sized cowboy hat off to the South’s own Charlie Salas, Conference Chair, for putting on a superlative program despite the challenges. Charlie and his team never lost sight of their goal and the result was a terrific conference for everyone in attendance.
Plans in the works
Your Board went to work in Hawaii on plans for the coming year. President Cheryl Crouch has established three initiatives for her term in 2010. The continuing development of the Auxiliary Services Certification Program will be a major focus for your NACAS Board. Some of the next steps in our program development process are Auxiliary Services Director job analysis, identifying potential curriculum development and testing consultants, and exploring funding options. The association’s current strategic plan ends next year, so updates will be Board focus number two. Finally, the Board will concentrate on the Colorado Springs 2010 conference, with an emphasis on making it as accessible to everyone as possible. NACAS does believe in “making the connections that count.” Your National Board wants everyone to join us in Colorado Springs to renew old relationships and start some new ones.
My thanks
I want to offer my sincere thanks to each of you for allowing me to serve as your National Board Representative these past two years. It has been a terrific experience representing the South on the National Board. The most rewarding part of the experience for me is the knowledge that y’all allowed me to serve. And now, as I go forward to the National Board Vice President’s role, I do so with great gratitude for your continuing support. I am blessed to hail from the greatest region in this wonderful association. I encourage you to support the new Southern Representative to the National Board, Mr. Bill Redwine. As always, I strongly encourage you to get involved with your NACAS-South Board. Led by President Eddie Mills, they are the finest group of folks I have ever had the pleasure of working with.
Thank you for reading my last “National Board Update”. Although my role may be changing, I remain at your service. Do not ever hesitate to call on me.
Jerry Turner Honored with Distinguished Service Award
November 2009
In recognition of his efforts in the Auxiliary Services profession, Jerry Turner has been honored by NACAS with the Robert F. Newton Award for Distinguished Service.
Jerry has been an active member in NACAS for many years, serving in every Board of Directors’ position, both regionally and nationally, as well as the Board of Directors for the Education Foundation. “This award is a fitting tribute to Jerry’s dedication to NACAS and to its members,” says Dr. Bob Hassmiller, Executive Director, NACAS.
“In Auxiliary Enterprises, we have the good fortune to work with many talented and intelligent individuals. Occasionally, however, we meet someone who sets the benchmark for leadership for all of us. Jerry Turner of Gordon College is one of those rare individuals and leaders whose dedication, knowledge, and perseverance transcend the highest of standards,” says Charlie Figari, NACAS member and Past President.
The Newton Award was presented on November 8, 2009 at the NACAS 41st Annual Conference in Honolulu, Hawaii.
The Newton Award is the association’s most prestigious award recognizing an individual who has displayed extraordinary and outstanding service to NACAS and the profession of Auxiliary Services. Mr. Turner was selected for his efforts in the field of Auxiliary Services and his dedicated service to the NACAS association both regionally and nationally.
Congratulations, Jerry!
Charlie Figari Receives NACAS-South Mentoring Award
November 2009
Charlie Figari (vice
president and chief auxiliary officer, University of Texas, Houston)
received the 2009 NACAS-South Regional Mentor Award.
This award recognizes a member who has shown initiative in welcoming newcomers and promoting/encouraging involvement of members at the regional/national level.
Charlie’s list of accomplishments in this area would fill volumes of books. He is a southern gentleman with a warm, welcoming personality and has served both NACAS national and NACAS-South, promoting both organizations to new and existing members.
In addition to being a national and regional conference mentor, he served as President of both NACAS national and NACAS-South whereby he strengthened membership and strategically enhanced programs making NACAS and NACAS-South robust organizations and is active helping to build Business Partner membership.
Congratulations, Charlie!
Georgia Tech Receives NACAS Technology Award
November 2009
In recognition for
creatively improving service to customers through the use of technology,
Georgia Institute of Technology’s Division of Auxiliary
Services has been honored by NACAS with the Technology Award
for their BuzzCard eMarketplace.
Georgia Institute of Technology has been an active member in NACAS for many years. “This award is a fitting tribute to the outstanding customer service programs offered by NACAS member institutions”, says Dr. Bob Hassmiller, Executive Director, NACAS.
The Technology Award was presented on November 8, 2009 at the NACAS 41st Annual Conference in Honolulu, Hawaii.
The Technology Award is the association’s award recognizing an Auxiliary Services department that uses technology creatively in improving services to customers. The BuzzCard eMarketplace offers a service to assist student organizations and provide a sustainable solution for event management.
Georgia Tech’s BuzzCard Center saw a need to assist student organizations and Georgia Tech departments in processing special events.
Certain special events like the annual Student Government Association Six Flags Night needed a more customer friendly ticket sale, ticket distribution and event entry operation. Student groups were looking for quicker and friendlier customer service events, eliminating lines to purchase tickets and lines to enter the events. Groups also sought ways to become more sustainable by omitting paper tickets.
Technology was the answer and the BuzzCard Center provided it through new technology that
gave two distinct services: (1) an online eMarketplace to order tickets, place orders and make
reservations and (2) handheld card readers that provided a sustainable, quick way to gain
entrance to events.
Congratulations to Georgia Tech!
Previous Newsletters
- NACAS South Newsletter April 2009
- NACAS South Newsletter February 2009
- NACAS South Newsletter October 2008
- NACAS South Newsletter April 2008
- NACAS South Newsletter December 2007
- NACAS South Newsletter August 2007