Pre-conference Workshop
Showcase of Innovations
Sunday, November 2, 2008
9:00 a.m. - Noon
Pre-registration required
Meeting the ever-changing needs of students and institutions requires Auxiliary Services professionals to stay abreast of the newest trends on campus. Attendees will gather creative new ideas to build future initiatives at their home campuses. This fast-paced pre-conference workshop will offer short presentations on innovative programs in a variety of areas. There will also be time for audience questions following each presentation.
Schedule:
9:00
Maximize Sales and Customer Satisfaction With a Click of a Mouse
Mercer University: Ken Boyer, Dir. of Aux Services; Lisa Bonney, Marketing Coordinator
Sequoia Retail Sytems: John Diaz, VP of Aux Services
Lunch time is hectic on college campuses, and producing food fast enough to accommodate customers can be difficult. Focus group feedback revealed little patience for standing in line to wait for orders. In response, Mercer University turned to on-line technology to address the issue. In this presentation you will learn how to increase revenues and customer satisfaction in your operations and harness the power of your campus transaction system by going online.
9:35
Thirteen Years of University Performance-Based Cleaning Contracting: A Case Study
Lehigh University: Gary Falasca, Dir. of Physical Plant
Elliott Affiliates Ltd.: Vince Elliott, President and CEO
This session presents the findings of a thirteen year experience with Performance Based cleaning. University cleanliness quality and satisfaction levels were substantially increased, while the cost of cleaning was reduced each year over the thirteen year period. The University-Consultant team will discuss the history of this project and share lessons learned. Attendees will get a clear picture of the Performance Based Contracting model and will understand how this innovative strategy might be applied in a campus setting.
10:10
Harnessing the Power of Your Website
Virginia Tech: Kim Badinelli, Assoc. Dir. of Student Programs for Public Relations & Information Technology
The Pulse Group: Kim Royster, Partner
This session will highlight the cost/benefits that can be realized by having an effective user-friendly website and the key design components that are critical to "in-a-glance" communication. The session will also provide an overview of the process Virginia Tech is using to redesign its Student Programs website.
10:45
Alternative Solutions: Increase Your Bottom Line and Your Brand
Arizona State University: Sam Wheeler, Exec. Dir. of Auxiliary Business Services
University of Central Florida: John Clark, Dir. of Parking and Transportation
MSSMedia: Barbara Gretsch, Asst. Exec. Dir.
Alternative solutions can provide both brand awareness opportunities and new sources of revenue. See how two universities have taken innovative ideas and made them work for them. Customized transit shelters provided at no cost provided a new source of revenue, increased ridership and rider satisfaction, and improved campus brand awareness.
11:20
Car Sharing on Your Campus
University of Wisconsin-Milwaukee: Cindy Wirtz, Aux Services Financial & Operational Services Manager
What is Car Sharing? How can car sharing on your campus improve transporation service options for your residents, commuters, faculty, staff and community members? This presentation will define car sharing, cover its history and general car sharing concepts, and discuss the program and contract of one campus from the perspective of a residential housing program. This introduction may help you determine whether it could work on your campus.
