Educational Session Block 2

201-Emergency Management

FEMA Certification: Introduction to the Incident Command System

Part 1 of 4

Attendance at all parts is required to obtain this Certification.

Target Audience: All levels

Presenter: Bill Ballard, Associate Vice President for Administrative and Facilities Services, Certified Emergency Manager, The University of Vermont

Ideal for persons involved with emergency planning, response and/or recovery efforts for higher education institutions, Introduction to the Incident Command System for Higher Education introduces the Incident Command System (ICS) and provides the foundation for higher level ICS training.  This course describes the history, features and principles, and organizational structure of ICS.  It also explains the relationship between ICS and the National Incident Management System (NIMS). 

By participating in this certification course, including a tabletop exercise, participants will be familiar with:

• ICS applications in incidents at higher education institutions
• ICS organizational principles and elements
• ICS position and responsibilities
• ICS facilities and functions
• ICS planning.

In addition, you will learn the steps you should take to be accountable for your actions during an incident.

202-Senior Management Issues

        Diversity

Auxiliaries Can Be at the Forefront of Diversity Initiatives

Target Audience:  Senior and Mid Level Professionals

Presenters: University of Illinois:  Michael DeLorenzo, Associate Vice Chancellor for Student Affairs/Director of Auxiliary Services; and Anna Gonzalez, Associate Vice Chancellor for Student Affairs/Director, Office of Inclusion and Intercultural Relations

As universities experience significant demographic shifts, auxiliaries are challenged to develop and sustain programs and services that meet the needs of a more diverse student population.  An additional challenge is to conceptualize and implement new programs during a time of budgetary constraints.  This interactive presentation will provide examples of ways in which we can meet students’ needs through innovative programs by presenting both the critical needs of diverse students and best practices from the field.

As a result of participating in this session, attendees will:
• Gain knowledge on how to develop innovative services and programs that create a more inclusive campus climate for all students.
• Learn about demographic trends in undergraduate and graduate student populations with special attention to diverse communities.
• Learn how they can promote collaboration between campus units to better understand and serve the changing student population.

203-Dealing with a Difficult Economy

How to Get Innovative in Tough Times 

Target Audience: All levels

Presenters: Arizona State University: Dean T. Kashiwagi, Ph.D., P.E., Director, Performance Based Studies Research Group; and Ray Jensen, Associate Vice President, University Business Services

Budgets are being cut, students want lower prices and every University wants better quality of services.  How do we align all parties and come out with better value and performance?   Learn a new approach to contracts, and get the vendor to “act in the best interest of the client.”   The ultimate goal is to have the University get the best value for the lowest price and the vendor surpasses your expectations.     

As a result of participating in this session, attendees will:
• Understand that a contract or document doesn’t improve the vendor’s service. What is the contract of the future?    
• Know how to get an alignment of all resources, the greatest efficiencies, and high performance services at the same time.  
• Know the difference between an expert and a so called expert.
• Learn how to get a vendor to meet your expectations and go beyond without costing more.    
• View case study results from Arizona State University in food services, health care services, IT/ Networking services, and document control services.  

204-Dining

        Sustainability

Hot, Crowded and Hungry: The Future of Climate Change, Agriculture and Campus Dining 

Target Audience:  All levels

Presenters: Jan Javinar, Director of Student Life, University of Hawaii; and Arlin Wasserman, Vice President, Corporate Citizenship, Sodexo

The session looks at the impacts of climate change on the food system and how to feed a growing world while adapting to changes in weather, water scarcity and growing conditions. The session will then present model programs that both help address these issues and also help engage and educate today’s students, faculty and broader campus communities. An interactive exercise will help build a sense of community and strengthen the role of auxiliary service leaders as sustainability leaders on campus.

As a result of participating in this session, participants will:
• Understand the importance of food and agriculture in solving global sustainability challenges, and the role of food service as part of current and future solutions.
• Be able to better position themselves as leader in sustainability solutions, programs and educational efforts on campus.
• Build a stronger community of leaders concerned with climate that support each others advancement and innovation.

205-Student Development

Student Employees as Paraprofessionals: Total Student Development 

Target Audience: All levels

Presenter: Daymond C. Lindell, Associate Director-Memorial Student Union, North Carolina A&T State University

This workshop will help auxiliary professionals clearly identify their roles, and explain the absolute significance of how auxiliary services (Student Unions/Centers) help to enhance the total development of the student employee. At the conclusion, participants should have a greater understanding of the influence they have in the overall promotion of student development and valuable experiences which helps them to be well rounded as they enter college to learn and depart into the community to serve.

As a result of participating in this session, attendees will:
• Be able to apply the necessary tools and information to aide in their servant leadership roles as it relates to improving upon student life at the university.
• Gain specific training in developing student employees.
• Participate in hands on activities that build upon effective communication with students.
• Pair-share with colleagues and discuss how these tools can better serve their environments.
• Have a better understanding Auxiliary Services role in student development and retention.

Session participants will be expected to be able to move around and actively engage in ice breakers and role playing activities. No special clothing or equipment is needed; however an open mind is required.

206-Bookstores

Maximizing the Value of Your College Store 

Target Audience: All levels

Presenters: George G. Masforroll, Director of Bookstores, Broward College; and Tom Bauer, Director of Auxiliary Services, San Mateo Community College District

The major revenue source for college bookstores (textbook sales) is eroding while the pressure to increase revenues from all campus Auxiliary Services is increasing.  This session will show proven, effective, creative ways in which Auxiliary Service professionals can get more through their college store through helping it branch out beyond the bookselling arena and into other facets of campus life.

As a result of participating in this session, attendees will:
• Learn ways that college stores are branching out from simple book and course material selling to support other aspects of campus life.
• Gain a better understanding of tools available to college stores to bring value to their campuses OUTSIDE the traditional book-selling arena and maximize their contribution to campus.
In addition to case studies, industry data from NACS will be shared.

207-Student Unions

The Learning Commons Movement: Transforming Campus and Auxiliaries 

Target Audience: All levels

Presenter: David Mucci, Director of the KU Memorial Unions, University of Kansas

Institutions are radically reshaping their approach to learning, services, and environments through the development of learning commons (a blended program in support of creativity, collaboration, inquiry and active learning). Transforming libraries for a digital age, the movement has spawned a fresh look at student lifestyles, assessment, community building, collaborative hybrids, innovative space, technology deployment, flexible function, and service delivery.

As a result of participating in this workshop, attendees will learn about learning commons innovations with auxiliary applications (services, programs, student lifestyles, environments, etc).

208 - Dining Services

"STEALTH HEALTH" - Rebuilding the Model of Today's College and University Dining Services

Target Audience: All levels

Presenters: Nabelah Ghareeb, Associate Vice President, Wayne State University; John Coker, Executive Vice President, AVI Fresh

"Stealth Health" is a discussion of 21st Century trends on Health and Nutrition, including: shifting industry attitudes, obesity and high blood pressure trends, consumer attitudes, suggestions for today's consumers and what the College and University can do to advance healthy initiatives in their day-to-day operations.

Topics include the shifting of policies, menus and messages from "yesterday" to "today," new health trends, obesity rates, sodium intake and its impact, flavor trends, and how College and University Dining Services can positively impact students' loves through healthy nutrition practices.

209 - Senior Management Issues

Campus Life Thriving in Atypical Settings

Target Audience: Mid and Senior Level Professionals

Presenters: Johnson and Wales University: Dr. Ron Martel, Vice President for Student Affairs and Dean of Students; Dameian Slocum, Director of Residential Life; and Christopher Placco, AIA, Vice President, Facilities Management; and Alan Resnick, AIA, LEED AP, Principal, Senior Student Life Expert, Einhorn Yaffee Prescott Archictecture and Engineering P.C. 

Challenging economic times have caused many student life professionals to develop inventive ways to rehabilitate existing and create new vibrant campus life facilities.  This presentation will describe current trends in the sustainable development of decentralized student centers, residential buildings, dining and recreation facilities.  A case study explores how Johnson and Wales is successfully expanding its robust campus life program in an urban setting through the creative re-use of existing buildings, land acquisitions and new construction.

Participants will learn about how to plan, phase and finance multiple "mini", satellite, and multiple-use facilities where the incremental implementation of modest initiatives can create a cohesive sense of community in an urban setting.

As a result of participating in this session, attendees will learn the:
• Value of visionary leadership.

• Resolve to be creative.
• Value of accommodating the customer with high quality.
• Unique qualities attributable to an urban university.

• Need for student and community involvement (giving back to the host community).

• Importance of financing and building in increments.
• Economical and viable reuse of historic resources (it's "Green!")

210 - Campus Planning

Becoming a More Residential Campus – The Creation of the New Quad

Target Audience: Mid and Senior Level Professionals

Presenters: Old Dominion University: Robert Fenning, Vice President for Administration and Finance; and Todd Johnson, Assistant Vice President for Auxiliary Services; and Betsy Boykin, ASLA, LEED AP, President, Core Studio Design

This presentation identifies the importance of integrating the strategic programmatic, financial and capital planning for the successful development of large‐scale living/learning environments, especially at campuses that were previously commuter‐oriented. Attendees will gain information on the living/learning and co‐curricular preferences and behaviors of the millennial student and how this must be reflected in the design, location and programming of newly constructed and renovated residential facilities. The presenters will review how these needs were addressed through strategic, programmatic, financial, and capital planning for a major (1360‐bed, recreation/athletics/arts quad) redevelopment project within a previously commuter campus. This redevelopment project was accomplished in 48 months from concept to completion/occupancy final facilities.

After participating in this session, attendees will:
• Become more knowledgeable of the significant growth in new student residential development at higher education institutions; and of the characteristics and preferences of the millennial student that drive both the increasing demand and the preferred character of these developments.
• Be able to identify the array of programmatic, financial and capital/infrastructure issues which must be addressed in successfully undertaking the type of large‐scale residential development necessary to truly become “more residential.”
• Understand better the roles and responsibilities of various functional areas of the institution (i.e., programming, housing operations, academic and co‐curricular units, and financial planning) as well as the architects/engineers and site planning professionals in maximizing the desired outcomes.

211 - Learn from the Experts

Maintaining Customer Loyalty During Challenging Times

Presenter: Sheree Richards, Starbucks Coffee Company

This past year has been difficult on the retail and service industry. We have observed customers cutting back on expenses and making different purchasing choices.  What can retailers do to attract and retain their customer base?

This education session shares specific tactics to create and maintain customer loyalty.  It's important for customers to believe they are valued and these best practices can be adapted for all business segments.

"Learn From the Experts" is a special educational track sponsored by the NACAS Education Foundation and our Strategic Business Partners.