Educational Sessions

Block 5, Monday, Oct 24, 4:15-5:15 pm

Room: Gatlin E2

Topics:
Dining/Food Service

Format:
Education Session

The journey to create a culture of success within a self operated Food Service

Target Audience: Mid and senior-level professionals

Presenters:

Gordon Wilson , Assistant Vice President of Auxiliary Services , University of Utah

Kevin Doney , Auxiliary Services Manager , Salt Lake Community College

Program Abstract:

In 2006, the administration said either change the food service operation and make it into a viable and successful operation or outsource it. In 2011 the food service operation at SLCC is thriving and has received accolades from the administration and many others who were longtime critics. What changed? How did it change? The success story begins and continues with creating/recreating a culture of success.

Learning Outcomes:

• Understand how step by step one institution turned a mediocre food service operation into a successful operation.
• Understand how creating a culture of success takes vision, time, critical decisions and persistence.

Block 5, Monday, Oct 24, 4:15-5:15 pm

Room: Gatlin A2

Topics:
Personal Development
Leadership

Format:
Education Session

Only the Dead Have Done Enough

Target Audience: Mid and senior-level professionals

Presenters:

Bob Brown, Vice President for Business and Administration, Texas A&M University-Commerce

Dr. Lavelle Hendricks, Assistant Professor of Counseling and Faculty Senate President, Texas A&M University-Commerce

Moira Johnson, Assistant Director for Fitness & Wellness, Texas A&M University-Commerce

Program Abstract:

Leaders on our campuses have engaged in remaking the educational enterprise in order to deal with new delivery methods, increased customer expectations, and sometimes severe financial limits. Our campus leaders have responded , but as the pace of new challenges escalates, it becoming more difficult for individuals to cope emotionally, professionally, and physically. Join us as we discuss techniques for insuring that campus leaders attend to their own well being as they respond the the realities of a changed marketplace.

Learning Outcomes:

• Attendees will understand new approaches to physical wellness.
• Attendees will understand leading approaches to emotional wellness.
• Attendees will learn strategies for advancing their professional preparation.

Block 5, Monday, Oct 24, 4:15-5:15 pm

Room: Gatlin A3

Topics:
Technology
Ecommerce

Format:
Education Session

Connecting with Customers through eCommerce and mCommerce Technology

Target Audience: Mid and senior-level professionals

Presenters:

Donald Smith, Director, BuzzCard Center, Georgia Institute of Technology

Matt Drummond, Product Manager, Sequoia Retail Systems, Inc

Program Abstract:

Georgia Tech has implemented the latest in eCommerce and mCommerce technology to offer goods and services, resulting in operational efficiencies, increased revenues and enhanced customer satisfaction for many important campus functions. In this session, you will learn how Georgia Tech uses both online and mobile technology to manage the offering of academically licensed products, special event tickets, course registrations, shuttle reservations and even serve midnight breakfast. There will be a live demo during this session.

Learning Outcomes:

• Learn the benefits of using eCommerce solutions for a variety of campus functions.
• Understand how to enhance the student experience when integrating with their campus card system.

Block 5, Monday, Oct 24, 4:15-5:15 pm

Room: Gatlin A4

Topics:
Housing

Format:
Education Session

Maximizing the Impact: How New Student Housing was Planned and Delivered at Colorado State University Pueblo

Target Audience: All levels

Presenters:

A. Ramon Garcia, Director of Auxiliary Services, Colorado State University - Pueblo

Jason A. Taylor, Director of Consulting Services, The Scion Group LLC

Rhonda Johannesen, Senior Vice President of Development, Education Realty Trust, Inc.

Program Abstract:

Colorado State University - Pueblo will be examined as a case study in how a primarily commuter campus can plan and deliver new student housing to support enrollment and student life goals. Attendees will learn about CSU - Pueblo's motivation for expanding its campus housing, the planning process it employed, how it implemented that process and worked with third-parties to deliver and finance 750-beds of new campus housing. Finally, we will examine enrollment and retention outcomes. Attendees will discuss their campus circumstances and methods for involving housing in a broader campus change process.

Learning Outcomes:

• Learn how Colorado State University - Pueblo tackled their need to increase revenue, increase out-of-state students, and increase sophomore retention by significantly increasing its quality campus housing options.
• Learn how new housing has made a difference at Colorado State University - Pueblo (enrollment 6,400) and understand the steps any school can take to experience similar success.

Block 5, Monday, Oct 24, 4:15-5:15 pm

Room: Gatlin E1

Topics:
NACS
College Stores

Format:
Education Session

Survey Says - How and Why Students Shop

Target Audience: All levels

Presenters:

Julie Traylor, Chief of Planning & Research, National Association of College Stores

Tristy Hillestad, Director of the Bookstore, University of Denver

Program Abstract:

Tap into the latest market research data on college student shopping habits and put it to work on your campus. Understand what sales promotions attract students, which snacks and beverages they consume regularly, and which products they plan to purchase within the next three months. Learn this and more from the 15,000 students who participated in this annual survey. Hear firsthand from a college store director how the data is put into action to improve college store operations.

Learning Outcomes:

• Better understand the factors that influence student purchase decisions and how these behaviors are evolving over time.
• Learn what advertising and promotions are most likely to get students' attention.
• Hear what products students plan to purchase within the next three months.

Block 5, Monday, Oct 24, 4:15-5:15 pm

Room: Gatlin A1

Topics:
Sustainability

Format:
Education Session

Environmental Stewardship GROWING at the University of Vermont

Target Audience: Mid-level professionals

Presenters:

Allen Josey, Director of Operations and Event Services, The University of Vermont

Richard Bamburak, AIA, Senior Principal, WTW Architects

Program Abstract:

(Pending input from Allen Josey) As the first LEED rated student center in the country, the Davis Center at the University of Vermont has continued to "grow" and change the way the building is used and the programs that it supports to enhance the student experience and understanding of the University's mission regarding environmental stewardship. Examples of the types of changes at UVM will be presented to inform and inspire others toward greater heights.

Learning Outcomes:

• Learn about a variety of efforts being taken to truly lead the way on being environmental stewards when it comes to facility management, from physical plant and custodial practices to ongoing and ever expanding passive and active programming efforts.
• Understand that energy conservation and environmental stewardship require on going attention.

Block 5, Monday, Oct 24, 4:15-5:15 pm

Room: St Johns 22/23

Topics:
Diversity

Format:
Idea Exchange

Inclusive Excellence Forum

Target Audience: All levels

Presenters:

Jean Kwaterski, Assistant to the Vice Chancellor for Student Affairs, UW Oshkosh

Program Abstract:

Join NACAS’ Inclusive Excellence Committee members to discuss diversity and inclusivity within the association, share your experiences, and discuss how NACAS can provide you with the information you need as an auxiliary services professional. This session will focus on sharing ideas, thoughts, and gathering information from NACAS members. Hope you’ll join the discussion! NACAS' Inclusive Excellence Committee members will be facilitating this Forum. The committee has representatives from the four NACAS regions, including Rita LaRue Gollotti, Jean Kwaterski, David Looney, Tim Moore, Lori Stettler, Felecia Townsend, and Sylvia Wilson.

Block 5, Monday, Oct 24, 4:15-5:15 pm

Room: St Johns 24/25

Topics:
Public Private Partnership

Format:
Education Session

Strategic Public-Private Partnerships: A Peek Inside the Aggie 'P3' Playbook

Target Audience: All levels

Presenters:

Phillip A. Ray, Assoc. VP. For Finance & University Contracting Officer, Texas A&M University

Program Abstract:

In light of today's uncertain economic times, the ability to sustain (much less enhance) current auxiliary-based revenue streams, service delivery models, operational efficiences, etc. is proving more challenging than ever. With a renewed focus on innovation and collaboration, strategic Public-Private Partnerships (P3) have become an integral component of Texas A&M's business philisophy. This session will provide an overview of the foundational P3's implemented at Texas A&M, to include: bookstore operations, dining services, real estate development, athletic sponsorship, and facilities.

Learning Outcomes:

• Attendees will gain insight as to the specific steps and assessment decisions made by A&M in pursuing P3's.
• Attendees will benefit from the many "lessons learned" (both positive and negative) by A&M regarding P3's.
• Attendees will have the opportunity to share ideas relative to the diverse business areas, benefits derived, etc. of P3's.

Block 5, Monday, Oct 24, 4:15-5:15 pm

Room: St Johns 28/29

Topics:
Leadership

Format:
Corporate Connections Session

YouFirst- Becoming a Customer-Focused Organization

Target Audience: All levels

Presenters:

Lin Johnson, Director of Operations, Chartwells Higher Education

Program Abstract:

In 2010, Chartwells Higher Education Dining Services launched a company-wide platform to deliver outstanding service at every guest touchpoint in the campus dining experience. Built by employees from all functions and levels of the company, YouFirst is Chartwells’ comprehensive guest service strategy built around bedrock principles by which everyone from hourly associates to the executive team operates. The approach is simple: Committed, inspiring leadership creates a cul-ture of care, which leads to quality service, which leads to guest satisfaction, which leads to measurable business results. In this session, Chartwells’ training leaders as well as an expert on the effect of workplace positivity on the bottom line, will review the YouFirst formula, the impact this approach has had on the organization, and the results this approach can have on your campus.

Learning Outcomes:

• Learn about YouFirst service strategies and the importance of creating a culture of engagement and ownership among employees to improve guest service and produce measurable business results. These strategies apply not only to campus food service but to any campus department where quality service can have an impact.