Educational Sessions

Block 1, Sunday, Oct 23, 12:15-1:15 pm

Room: St Johns 30/31

Topics:
Facilities
Student Life

Format:
Education Foundation Track

Student Life 2020 and the Future of Higher Education: Seven Factors Signaling Change

Target Audience: Mid and senior-level professionals

Presenters:

Jeff Stebar, Principal, Perkins+Will

Dan Adams, Associate Vice Chancellor for Campus Enterprises , North Carolina State University

Program Abstract:

The buildings that are planned and being built today will be instrumental to future student success. What are the characteristics of the future student? Learning these seven factors may drastically change the kind of facilities your Institution builds.

Learning Outcomes:

• Identify the characteristics of “generation app.”
• Identify how seven factors like globalization and technology will impact student life on higher education campuses.
• Compare and contrast the traditional education paradigm with a potential future paradigm.

Block 1, Sunday, Oct 23, 12:15-1:15 pm

Room: Gatlin A1

Topics:
Transit

Format:
Corporate Connections Session

How to maintain an industry leading campus transit department during tough times.

Target Audience: All levels

Presenters:

Scott Conroy, Director of Operations, First Transit

Rick Pulido, Director of Business Development, First Transit

Kim Jackson, Director, Transportation and Parking Services, Princeton University

Steve Skoler, General Manager, First Transit, Princeton University

Program Abstract:

Institutions strive for excellence in all areas and this includes transit services. During difficult economic times, keeping your transit system at the forefront of service, environmental and, technological trends can be a challenge. With proper planning and the right combination of assets Transportation Directors can ensure there transit systems are at the cutting edge of industry trends while controlling cost.

Learning Outcomes:

• Attendees will be educated on service, environmental and technological trends in campus transportation.
• Attendees will learn how to implement these trends at their campus, even during tough economic times.
• Attendees will hear best practices from various campus transit systems across the country to take home to their own system.

Block 1, Sunday, Oct 23, 12:15-1:15 pm

Room: Gatlin A2

Topics:
Dining/Food Services

Format:
Education Session

Riding the Street Food Movement

Target Audience: All levels

Presenters:

Storm Hodge, Assistant Director of Food Services, Housing & Food Services, University of Washington

Micheal J. Meyering, Project and Sustainability Manager, Housing & Food Services, University of Washington

Program Abstract:

Before your food service operation goes down for a major renovation, consider going mobile to take advantage of the street food craze that is sweeping the country. Hear what Food Services at the University of Washington did to overcome the loss of its major retail food court operation for a two year period. Learn how you can be in a position that supports current and future trends for street foods on college campuses. Your campus food services can be seen as a resource on how to successfully operate a large scale multi unit retail food court using mobile dining units. Listen to the presenters explain how to move from the initial vision of getting into the street food business to creating and sustaining a MDU model that supports the Universities academic mission.

Block 1, Sunday, Oct 23, 12:15-1:15 pm

Room: Gatlin A3

Topics:
Emergency Management

Format:
Education Session

Emergency Management 101 - An Introduction to Managing During a Crisis

Target Audience: New and mid-level professionals

Presenters:

William P. Ballard, CEM, CBCP, Associate VP for Administrative & Facilities Services, University of Vermont

Program Abstract:

Attendees will be introduced to emergency management in a collegiate setting including how people react to a crisis; the phases of an emergency scene; scene management and why responders function as they do; how to decipher the National Emergency Management System (NIMS/ICS) and why you need to know the basics of that system; and why an emergency response and recover plan for your campus is a key component to an effective Entreprise Risk Management program. Attendees will be given a self-evaluation checklist developed by the presenter to use as they think about how whether they, their unit and their campus are prepared for the unexpected.

Learning Outcomes:

• Provide those attending with a basic understanding of key information they need to know when dealing with complex campus emergencies.
• Provide a take-away that will allow attendees to start asking the right questions, regardless of their position.
• Learn how to inject yourself into an Incident Command situation where the facility involved is under your management.

Block 1, Sunday, Oct 23, 12:15-1:15 pm

Room: Gatlin A4

Topics:
Dining/Food Services
Contract management

Format:
Education Session

Dining Contract Management - Keeping it Simple and Effective

Target Audience: New and mid-level professionals

Presenters:

Thomas D. Newcomb, President, Campus Dining, Inc./FoodMark

Ms. Kristina Hopton-Jones, Director of University Dining Services, University of Alabama

Program Abstract:

Auxiliary Services departments responsible for contracted dining services have a complex 24/7 responsibility that touches every student, faculty, staff, and guest on campus. You have to monitor such areas as finance, sustainablity, quality, sanitation, satisfaction, contract compliance, and safety to mention only a few. This education session will provide simple tools, metrics, and practices to make the management easy and effective.

Learning Outcomes:

• Have an understanding of a simplified process to manage dining services contracts.
• Learn from the University of Alabama a case study of practical application in dining contracts.
• See tools, metrics, and practices to manage your dining contract.

Block 1, Sunday, Oct 23, 12:15-1:15 pm

Room: Gatlin E1

Topics:
Bookstores

Format:
Education Session

Controlling Textbook Costs - Auxiliary Services Executives Must Lead the Way

Target Audience: All levels

Presenters:

Tom Bauer, Vice Chancellor, Auxiliary Services & Enterprise Operations, San Mateo County Community College District

Don Newton, Director - Bookstore Auxiliary, City College of San Francisco

Program Abstract:

Textbook prices are out of control and student access to affordable textbooks is in danger. Governments, advocacy groups, and students are urging students and faculty to avoid the campus bookstore and look elsewhere. College auxiliary executives and bookstore managers hold the key to easing this problem by balancing the financial aspects of running a college store (whether leased or in-house) with textbook affordability. We will show how the problem came about and share some solutions. While technology dominates conversations about the cost and the future of course materials, the traditional textbook remains the primary tool for higher education. This session will focus on solutions you can implement right now to bring down the high cost of textbooks for your current students.

Learning Outcomes:

• Learn how to make your bookstore the leader in textbook affodability on your campus.
• See various textbook rental scenarios and learn how they will work (or not) on your campus.
• Discover that controlling the textbook process (custom, bundling, buy-back) will save your students money.

Block 1, Sunday, Oct 23, 12:15-1:15 pm

Room: St Johns 22/23

Topics:
Card Services
Financing

Format:
Education Session

Leveraging Debit Card Programs to Fund Campus ID Card Operations

Target Audience: Mid and senior-level professionals

Presenters:

Joel L. Weidner, Director, Information Systems Auxiliary & Business Services, Penn State

Program Abstract:

Penn State successfully leverages both an on-campus University run debit card program as well as a commercial banking program to provide student services and external funding. Learn how the Penn State id+ program became self-funding by developing and managing LionCash+--a University run flexible spending account and fostering a banking partnership with PNC Bank that allows students to link their commercial bank accounts to their ID card.

Learning Outcomes:

• Understand how campus run debit card program can successfully provide student services and generate revenue.
• Understand how a commercial banking program can compliment a university run debit card program and enhance ID program revenue.
• Understand how a successful campus ID card program can contribute to the bottom line of campus auxiliaries.

Block 1, Sunday, Oct 23, 12:15-1:15 pm

Room: St Johns 24/25

Topics:
Multi-use Facilities

Format:
Education Session

Development of Multi-Use Facilities as Destination Hubs for Services and their Role in Creating Revenue and Building Affinity

Target Audience: Senior-level professionals

Presenters:

Jeff Krablin, Assistant Vice President, Business Services, Florida International University

Program Abstract:

Multi-use facilities, aside from student unions, are a growing trend as a means of maximizing site usage. This seminar explores how a multi-use facility, designed as a Destination Hub for campus services, can generate additional revenue, improve acceptance, increase usage and attract additional financing. Using a model from a large university campus as a learning tool, this session will be of interest to anyone involved in designing, financing, developing or managing auxiliary services and parking garages.

Learning Outcomes:

• Understand what classifies as a destination hub and why it's important for success.
• Learn about our funding model and ways to sell this model to senior leadership.
• Understand ways to ensure success and maximize revenue generation.

Block 1, Sunday, Oct 23, 12:15-1:15 pm

Room: St Johns 26/27

Topics:
NACS
Bookstores
Technology

Format:
Education Session

Textbooks and Technology: Retaining Relevance and Revenue

Target Audience: Mid and senior-level professionals

Presenters:

George G. Masforroll, District Director of Bookstores, Broward College

Estella McCollum, Director, KU Bookstores, University of Kansas

Jeff Nelson, CCR, Director, Bookstores & Enterprise Services, Bowling Green State University

Jackie Middleton, AVP, Facilities and Auxiliaries, College of Wooster

Program Abstract:

This panel discussion will provide NACAS members with practical strategies to engage in digital course material topics and help their campuses respond successfully to a changing textbook and technology landscape. Panelists will describe solutions implemented in college stores to retain market share or grow revenue in the context of digital course materials, print-on-demand, open educational resources, custom course materials, and political intervention. Learn how you can help your campus store transition to new business models.

Learning Outcomes:

• Review models to reduce course material costs and increase store revenues that work.
• Gain improved understanding of digital, print-on-demand, open-source, and custom textbook options.
• Learn strategies for transitioning the college store to new business models plus a brief update on digital and other technology trends affecting college stores.

Block 1, Sunday, Oct 23, 12:15-1:15 pm

Room: St Johns 28/29

Topics:
Student Development
HR

Format:
Idea Exchange

Student Career Path: Engaging and enhancing learning opportunities for student employees

Target Audience: Mid and senior-level professionals

Presenters:

Gordon Wilson, Assistant Vice President of Auxiliary Services , University of Utah

Program Abstract:

The University Campus Store established a Student Career Path. This program enables part-time student employees to become qualified for supervisor positions by engaging in a rigorous management and supervisory training schedule. The goal of this program is to train and retain qualified student employees by teaching them on the job and giving them upward mobility within the system. Ultimately each successful candidate has an opportunity to practice what they learn by assuming supervisory positions. They eventually leave the University with hands-on practical experience under the watchful eyes of their mentors and a good foundation for their resume and future careers.

Learning Outcomes:

• Gain insights and details from a program that is producing results for student employees.
• See how a non-academic department such as a bookstore can participate in training student employees as well as providing hands-on practical experience.
• Hear from student employees via DVD about their experience in this program.